Returns & Exchanges

At VMAX, we stand by the quality of our electric scooters and offer a 30-day return policy to ensure you are completely satisfied with your ride. If your scooter is in its original condition and packaging, you are eligible for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Scooter

  Carefully pack the scooter in its original box with all chargers, manuals, and tools included to prevent damage during transit.

• 3.
  Ship It Back

  Attach the provided prepaid shipping label to the outside of the box and drop it off at any authorized carrier location.

• 4.
  Inspection and Refund

  Once our technicians verify the scooter's condition, we will process your refund to the original payment method within 5-7 business days.